WITAL Chat answers questions on your website from your own information: opening hours, prices, directions, services. As Chat Agent it also takes reservations and appointment requests and writes them into your system, on the website and on WhatsApp.
from €149
a month
- Chat Agent €349 a month
- Setup €490 (Chat) or €1,490 (Chat Agent), less with WITAL Start
- 3-month minimum, then cancellable monthly
What is left waiting in the evening.
23:10
A guest wants a table for Friday. The phone rings out.
The same question about parking, for the third time today.
An appointment request by email waits until Monday.
The same question, two tiers.
On the left the Chat answers and hands the reservation to your team. On the right the Chat Agent takes it itself. Three examples from made-up businesses.
You are chatting with an AI. A person takes over when needed.
Restaurant (Example: Gasthaus Linde), Chat: Visitor: Do you have a table for four on Friday at 19:30? And does the kitchen do a vegetarian menu? Assistant: Yes, there is a three-course vegetarian menu every evening. Assistant: I cannot enter a reservation here. The team takes them through the reservation link on this page. Handed to the team: reservation link
Restaurant (Example: Gasthaus Linde), Chat Agent: Visitor: Do you have a table for four on Friday at 19:30? And does the kitchen do a vegetarian menu? Assistant: Yes, there is a three-course vegetarian menu every evening. Assistant: Friday 19:30 for four is free. What name should I put it under? Visitor: Berger. Assistant: Reserved: Friday 19:30, four guests, under Berger. Reservations: Day Friday, Time 19:30, Guests 4, Name Berger, Channel Website.
Hotel (Example: Hotel Taunusblick), Chat: Visitor: Is there parking at the hotel? And I would like to stay one more night. Assistant: Yes, there are twelve spaces behind the building, no need to book one. Assistant: I cannot book an extension here. Reception does that by phone. Handed to the team: phone
Hotel (Example: Hotel Taunusblick), Chat Agent: Visitor: Is there parking at the hotel? And I would like to stay one more night. Assistant: Yes, there are twelve spaces behind the building, no need to book one. Assistant: One more night is possible. What name is the booking under, and which room number? Visitor: Nowak, room 12. Assistant: Extended: room 12 by one night, Nowak. Requests: Room 12, Extension 1 night, Name Nowak, Channel Website.
Trade (Example: Heizung Brandt), Chat: Visitor: Do you service gas boilers in Frankfurt-Bockenheim? I need an appointment next week. Assistant: Yes, we service gas boilers from all common makers, and Bockenheim is in our area. Assistant: I cannot book an appointment here. The office books them by phone, weekdays from 8 to 17. Handed to the team: phone
Trade (Example: Heizung Brandt), Chat Agent: Visitor: Do you service gas boilers in Frankfurt-Bockenheim? I need an appointment next week. Assistant: Yes, we service gas boilers from all common makers, and Bockenheim is in our area. Assistant: Next week, Tuesday between 9 and 11 is free. Does that work, and what name? Visitor: Tuesday works, Yilmaz. Assistant: Booked: Tuesday, 9 to 11, Yilmaz, Bockenheim. Appointments: Day Tuesday, Time 9 to 11, Place Bockenheim, Name Yilmaz, Channel Website.
How WITAL Chat works.
It answers only from a knowledge base we set up with you. The Chat Agent may also act in the systems we connect, and only there.
How WITAL Chat works: Website chat, WhatsApp → Understand the question, Answer from your knowledge base, Check that the answer is certain, Agent: entry in your system, Not certain: to a person → Reply, Reservation or appointment, Handover to your team, Monthly overview.
22:41A guest asks about parking. The answer comes from your information within seconds.
What is included.
- A chat window on your website, in your colours
- A knowledge base built from your website and documents, set up by us and updated every month
- Answers in German and English, further languages on request
- Handover to phone, email or WhatsApp, with the conversation
- A note to every person that an AI is answering
- A monthly overview: common questions, open points, missing information
- Chat Agent: reservations, appointments and enquiries in your system, confirmation to the guest, your WhatsApp number
What it does not do.
- No made-up answers. Anything not in the knowledge base goes to your team.
- No prices or free slots your system has not confirmed.
- No actions outside the rules and systems we set with you.
- No marketing messages to guests or customers.
Two tiers.
Chat
€149 a month
- Answers questions from your knowledge base
- Hands everything else to your team
- Up to 500 conversations a month
- Ready 2 weeks after the order
Chat Agent
€349 a month
- Everything in Chat
- Takes reservations, appointments and enquiries and writes them into your system
- Also answers on WhatsApp, under your business's number
- Up to 1000 conversations a month
- Ready 4 to 6 weeks after the order; each further integration €490
Prices.
German and English included. Up to 500 conversations a month (Chat) or 1000 (Chat Agent), beyond that by quote. Ordered together with WITAL Start: no setup for Chat, Chat Agent €990.
Ordered together with WITAL Start: no setup for Chat; Chat Agent €990 instead of €1,490. The base: WITAL Start
- Chat: answers questions
- €149 a month
- Chat: setup
- €490
- Chat Agent: answers and acts
- €349 a month
- Chat Agent: setup with one integration
- €1,490
- Each further integration
- €490
All prices are final amounts; no VAT is charged (§ 19 UStG, German small-business rule). Offers for businesses only (§ 14 BGB).
Ask about WITAL Chat.
Tell us about your business and the ten questions you hear most often. You get a reply within one working day and a quote with a fixed price.
Questions about WITAL Chat.
Businesses that answer the same questions every day and are not reachable in the evening or at the weekend: restaurants, hotels and guesthouses, practices, trades, property managers. The Chat Agent pays off as soon as reservations or appointments should come in through the website or WhatsApp.
Reservation and booking systems with an interface or a booking link, Google Calendar and Microsoft 365, spreadsheets, email and the common CRM programs. Whether yours is among them is checked in the first call, before you pay anything.
From the knowledge base we set up with you: your website, menu or list of services, prices, hours, directions, your rules. When something changes, send us a short message and we update it; once a month we check it anyway.
Chat includes 500 conversations a month, Chat Agent 1000. If your business is above that, we quote a fixed price for the next step first. Nothing switches off.
Yes. Every conversation starts with a note that an AI assistant is answering. The EU AI Act has required this since 2 August 2026 (Art. 50), and guests want to know anyway.
For replies to messages guests send themselves, Meta charges nothing within 24 hours. If your business writes first, for example a confirmation the next day, that only works with a template approved by Meta, and Meta charges a fee per conversation, which we pass on without markup. What makes sense for you is set out in the quote.
Chat: 2 weeks after the order. Chat Agent: 4 to 6 weeks, depending on how quickly your system allows the integration. In that time we build the knowledge base, connect the systems and test with real questions from your business.
Ordered together with the website, the setup for Chat is waived; for the Chat Agent you pay €990 instead of €1,490, because the knowledge base grows out of the texts we write for the website anyway.
The replies are written by Anthropic's AI model Claude, which we use through data centres in the EU, and only on the basis of your knowledge base. We connect WhatsApp through Meta's official interface. Conversations are stored on our server in Germany; you get a data processing agreement. WITALCO is not an official partner of Anthropic or Meta.
Which questions do you hear every day?
Send us the ten most common ones. In a call we show you how WITAL Chat would answer them.